Hours & Policies

At Effleurence, we are committed to providing the highest levels of service to nurture the body, mind and spirit.

 

Using a color rich environment, calm lighting and acoustics, heated massage tables and an overall great massage experience. 

 

COMING VERY SOON...  all reservations must be secured via our online scheduling tool.  A $25.00 pre-paid deposit to guarantee your reservation will be required.  We reserve the right to maintain the $25.00 deposit in the event that the cancellation policy isn't adhered to.     

 

 

We are grateful and we value your business.  Our request to you is to understand our scheduling process.

 

In the event that we do not receive the required notice for adjustments and cancelations, the following fees will be applied.

 

Notification given less than 24 hours prior to the appointment time will result in a flat rate charge of $30.00.   It is understood that unanticipated events happen occasionally in everyone’s life.  Therefore, there are some instances whereas exceptions can be made as long as it is (a minimum of 4 hours advanced notice).  The staff arrives (at a minimum) 2 1/2 to 3 hours prior to the first appointment to set up, disinfect and prepare products prior to each Patients arrival.  Failure to provide the proper notice, puts the staff at risk for wasted product, an inefficient use of time and an inability to properly fill the unexpected vacancy.  

 

Your time is valuable and so is ours.

 

If you are unable to give a minimum of 4 hours advance notice you will be charged a $30 late cancelation fee. This amount must be paid prior to your next scheduled appointment. Other penalties may be applied as well depending on the circumstances. 

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show" and will be responsible for the full price of the missed appointment and/or will not be allowed to return to Effleurence for a minimum of 1 month until the balance has been satisfied. 

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointment follow yours. Depending upon how late you arrive, a determination will be made as to whether there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. A maximum of 15 minutes will be allowed for late arrivals.

 

Although we provide advanced automatic appointment reminders (e-mail 24 hours); and text messages (4 to 6 hours).  It is your obligation to remember and document your appointment reservation.

 

 

Kindly turn your cell phones or pagers to silent mode upon arrival and remember to speak in a soft voice.  Please inform your therapist should you need to make a call so that you may do so without disturbing other guests.  Cell phone use may affect the length of your services.

 

 

Prices and services are subject to change with 60 days' advance notice.  We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

 

 

Gift certificates are available for services $50 or more.  Unfortunately, we are unable to process any returns on reimburse any payment transactions on gift certificates even if lost, misplaced or stolen.  Gift certificates cannot be redeemed as cash.  Gift certificates must be mentioned when making your appointment.  Gift certificates and/or gift cards must be presented at the time of service.

 

 

We are unable to process any returns or reimburse on any payment transaction on any packages or programs that are purchased.  We will however honor exchanges for other services of equal value.

 

 

Gratuity is not included in the price of services or packages, customary tipping runs 18% to 20% but is, of course, at your discretion.  You may tip the therapist in the room or upon check out at the front desk with cash, check or credit card.  With parties of 3 or more a 20% gratuity will be added to the final bill. 

 

 

Please leave all jewelry and valuable items at home.  Effleurence is not responsible for lost or misplaced items.

 

 

Specials cannot be used in combination with any other offer, promotions or third-party gift certificates.

 

 

Please advise us at the time of booking of any health conditions allergies, injuries or special needs which may affect your services.  Please notify us of any sensitivities to aromas or ingredients when you schedule your appointment.  Please note that the herb oils are not prepared from a nut environment.

 

 

As a courtesy, we will try to reach out to you to confirm the appointment via e-mail and/or text message.

 

All our appointments are confirmed 1 hour prior to your appointment via e-mail and text messaging for your convenience.  Please ensure that we have your current e-mail address on file.  It remains your responsibility to remember your appointment dates and times to avoid late arrivals and missed appointments. 

 

If you need to cancel or reschedule your session, you may do so through our scheduling website or give us a call. 

 

All appointments begin at the time of your arrival, once the paperwork is started.  The start and end time of your session includes the time spent completing the intake forms, undressing, redressing and/or bathroom breaks.  An early arrival, does not constitute a longer massage session with us.